Following on from the successful exposure of charity inertia, stagnation, nil policies, and NHS/BMA failures to support deaf people, We turn our attention to NHS Direct, a system used to ensure sick people don't annoy the underfunded Health service. Already DARG's report has exposed the lie of accessible Locum OOH access, NHS primary non-care and GP law-breaking, via a recent BBC exposure news item. But we cannot stop there and expect now it will change, it won't unless we make the most use of the exposure we have now got..
NHS Direct s a system offered to hearing (Not deaf people), for Out of Hours and emergency calls, despite 999 being a free call, NHS direct isn't either. So deaf and HI, not only have to pay to call for help, they find the telephonic means doesn't exist for them to do it, is dated technology from last century, or it is completely biased towards hearing and speech, there is just a sop to an outdated text relay service, deaf never took up, and was replaced years ago. So by offering deaf this false 'access' NHS Direct was complying with the law,while at the same time ensuring we couldn't make that call.
We have OOH locums not offering deaf any call contact, or if others call for them telling them, to use an A&E service at their local hospital, which contradicts the entire reason NHS Direct was set up for, as Hospital advice is NOT to send any patients there unless it is an emergency,NHS was to ASSESS that status, but NHS Direct cannot ASSESS what is an emergency for a deaf person, because the deaf patient cannot call them.
From the ground up, every aspect of the British NHS service is designed to exclude deaf people from accessing it. We're fed up with cost excuses,the NHS has been there since 5th July 1948. We have been waiting for basic access for 65 years, this means an entire deaf generation who has been denied the same rights as someone with hearing.
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